Customer feedback | Lodge Garage

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Lodge Garage

Lodge Garage Customer Comments

We aim to please both in our Sales and Aftersales departments. Below are a handful of comments from some of our happy customers.

Service department feedback

"I just wanted to write and thank you so much for the help given to my daughter by your mechanics/service team yesterday. She was driving through Kingswood when her Mini started to show an error light. She drove the car in to your garage to see if your service team could help. Not only did your mechanics look at her car straight away but they made no charge for checking it over. That is fantastic customer service - thank you so much!! - Helen Aylesbury

"Very helpful and honest Garage. Friendly staff, nice coffee while you wait. Drove away knowing my car was safe, especially with a young child on board. Will be returning in future."  - Service Customer

"Was made to feel very welcome. Workshop personnel approachable and free coffee, a nice touch," - Service Customer

"The experience was of a very high standard from start to finish." ​ - Service Customer

"I just wanted to let you know that the service I have received has been absolutely superb." - Service Customer

"Very pleased with the service. Very friendly and efficient." - Service Customer

"Another flawless service on my '59 reg 2 Sport with a brand new 2 as a loan car for the day. " - Service Customer

"When my wife's new MX-5 developed a fault, your general manager was so professional he left me with the impression that nothing was too much trouble. I run my own company and as I'm sure you appreciate time is precious. I was offered another MX-5 as a courtesy car, but I needed a bigger boot that day, within minutes I was driving away in a Mazda3. I wish other dealerships stopped the "you get what you're given" attitude to courtesy cars, extremely helpful.We are new to the Mazda ownership, but going forward will without doubt stay with Lodge Garage. Finally, please pass on my thanks to the valets who did a great job inside AND out, often the unsung heroes in my opinion, but the icing on the cake."

Sales department feedback

"John provided me with excellent service and professional advice. A new car within 2 weeks, no hassle involved." - Sales Customer

"Lodge made the whole process of purchasing a car very smooth & any bumps in the road were quickly & calmly overcome, great service."​ - Sales Customer

"John was helpful, polite and knowledgeable. A good experience all round.​" - Sales Customer

"Always get a good service from Lodge Garage and definatley will return." - Sales Customer

"Lodge seem to be a great garage, with genuine dedication and customer care. I am dealing with Peter Milner, such a smashing genuine bloke.​" - Sales Customer

"Many thanks for your support, patience and sympathetic understanding. You made it all happen for me.​" - Sales Customer

"Lodge provided 5* service and we are proud to be customers of Lodge garage. Floyd the MD always the charming man with time for his customers. We appreciate the support and care of the service department together with Shara's guidance that keeps our fleet well maintained." - Sales Customer

Your feedback matters

If you have been into the dealership and experienced our service first hand, we would appreciate your comments, both good or bad. If you would like to get in contact please feel free to drop us an email and we will come back to you.